What’s your Organizations approach to Training Materials?

When developing a training strategy, we will look to ensuring we cover all knowledge for all individuals so they have the skills and tools to successfully do their new tasks/job.  In an article I posted earlier on a Training Strategy checklist, some folks also asked me “Milan, what is the best way to decide on training material for my transformation?”.  There isn’t a single answer for this but I have put together below a matrix of information that encompasses traditional training approaches for an organization.

Focused training:

  • Classroom / Instructor Led Training [ILT]
    • Higher complexity of tasks and processes
    • High priority in tasks and risks in completing tasks
    • Low employee turnover / attrition within the organization
    • Geographically focused within one area
    • Expensive to bring everyone into a classroom setting
  • Persona / “Day in the Life of” Sessions
    • High and Low complexity of tasks and processes
    • High and Low priority in tasks and risks in completing tasks
    • Complex process integration with other functions
    • Low employee turnover / attrition within the organization
    • Geographically focused within one area
    • Expensive to bring everyone into a classroom setting
    • Can last multiple days driving operational costs higher

Geographically Dispersed:

  • Virtual ILT (Reduce travel and operational costs, remote workforce)
    • Medium complexity of tasks and processes
    • Medium priority in tasks and risks in completing tasks
    • Medium medium employee turnover
    • Geographically dispersed
    • Cheaper on the operational and project budgets
    • Knowledge retention is lower
  • e-Learning / Computer Based Training (Self pace, manages personal time well)
    • Low complexity of tasks and processes
    • Low priority in tasks and risks in completing tasks
    • Medium to High medium employee turnover
    • Geographically dispersed
    • Remote worksites
    • Integration into LMS
    • Individuals can take training on their own time
    • Training material is expensive to develop

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